Refund policy
90-Day Money-Back Guarantee
We stand behind our product 100%. If you're not completely satisfied with your Back to Moving Heated Massage Wrap for any reason within 90 days of purchase, contact us and we'll make it right — no questions asked.
How to Request a Return
- Email us at support@backtomovingstore.com with your order number and reason for return.
- 2. We'll respond within 24–48 hours with return instructions.
- 3. Ship the item back to us in its original or equivalent packaging.
- 4. Once we receive and inspect the item, we'll issue a full refund to your original payment method within 5–7 business days.
Exceptions
• Items must be returned within 90 days of the delivery date.
• Items that show signs of misuse or damage not caused by manufacturing defects may not be eligible for a full refund.
• We cover return shipping costs if the item is defective or damaged on arrival.
Questions?
Email support@backtomovingstore.com — we're here Monday through Friday and respond within 24 hours.