FAQ

Frequently Asked Questions

How does the wrap work?

The wrap uses a combination of far-infrared heat and vibration massage to penetrate deep into the joint tissue. Heat increases blood flow and relaxes muscles. Vibration helps reduce inflammation and break up stiffness. Together, they provide faster, more effective relief than heat alone.

What joints can I use this on?

The wrap is designed for three joints: knee, shoulder, and elbow. It's one product with one adjustable strap — you just move it wherever you need it most that day.

How hot does it get?

There are three heat levels: 45°C (113°F), 55°C (131°F), and 65°C (149°F). Most people start at the lowest setting and increase as needed. If your skin is sensitive, start low and work up.

How long does the battery last?

The 4000mAh battery typically lasts 2–3 sessions on a single charge, depending on your heat and vibration settings. It charges via USB in approximately 2–3 hours.

How long does shipping take?

We ship from a US warehouse. Most orders arrive within 3–11 business days. You'll receive a tracking number by email once your order ships.

Do you offer a money-back guarantee?

Yes — we offer a 90-day money-back guarantee. If you're not satisfied for any reason, contact us and we'll make it right. No runaround, no hassle.

Is this safe to use every day?

Yes. We recommend sessions of 15–30 minutes. You can use it once or twice daily. If you have any medical conditions affecting circulation or nerve sensitivity, check with your doctor first.

How do I clean the wrap?

Wipe the inside of the wrap with a damp cloth. Do not submerge in water or machine wash. Let it air dry before storing.

How do I contact you if I have a problem?

Email us at support@backtomovingstore.com. We respond within 24 hours, Monday through Friday.